Culture Change, Kaizen & Performance Improvement

“There is a ‘big bang’ theory in organizational change that real change only takes place with a significant shift in strategic thinking and direction, either through a major CRM, SOP, IT, Matrix restructuring, a major Sales initiative or Merger or JV with another company. In these uncertain times, Philip Atkinson strongly suggests that although any one of these initiatives can affect performance positively, it will only happen in the much longer-term and in the short and medium term poses considerable risk to the business and its investors because of poor implementation. He suggests that organizations can mitigate the risk of ‘Big Bang or Idea Change’ by committing to continuous and relentless improvement (Kaizen). He states that a much safer and predictable route to continuously focus on performance is the most effective use of resources, deliver a high ROI improvement, carries significantly less risk and is instantly measurable and manageable.”